Privacy policy
Effective Date: April 1, 2026
Double Good Technologies, LP, and its affiliates, including Double Good Management, Inc. and Double Good Manufacturing LP ("Double Good", "we", "us" or "our") provide this Privacy Notice (“Notice”) to explain how we and some of the companies we work with collect, use, and disclose your personal information when you interact with us offline and as part of any Services where we make this Notice available, and the choices you have about such collection and use of your information. The “Services” refers to all products and services we offer, including the use of our mobile services, website, our mobile application, and any software provided on or in connection with Double Good services. This Notice applies to all users of any of the Services, including fundraising organizers, sellers, and buyers (“Users”).
Before you access, use, or submit any personal information through or in connection with the Services, please carefully review this Notice. By using any part of the Services you understand and acknowledge that you have read and understood that we may collect, use, and disclose information about you as described in this Notice.
This Notice does not cover the privacy practices of (i) organizers of Double Good fundraisers (collectively, “Organizers”) or (ii) beneficiaries of Double Good fundraisers (collectively, “Beneficiaries”). When you participate in a Double Good fundraiser, Double Good is not responsible for the privacy practices of Organizers and Beneficiaries.
1. Personal Information We Collect.
As further described below, we collect personal information from you in a variety of ways in connection with your use of the Services – in some cases this is information you provide directly to us and in some cases this is information collected automatically or from third party sources.
a. Personal information you provide us directly:
Account Registration Information. When you register for a Double Good account, we collect your username, password and e-mail address and profile information you provide for your user profile (e.g., first and last name, picture, phone number and other information about your activities and events). This information allows us to help you or others be "found" on the Service.
Fundraising Information. When you organize or participate in a fundraiser, we may collect photos, comments, and other materials you post to the Service.
Financial Information. When you organize a fundraiser, we may collect financial information such as payment account details for withdrawals and payment information for donations, and billing information and other information regarding the payee of any fundraising proceeds for validation purposes (which could include your Social Security number if you are an individual payee of such fundraising proceeds and we are required to collect for tax purposes).
Contact Information. When ordering or registering on our Service you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help process your order and assist you with your experience and allow us to communicate with you. We may send you different types of communications: (i) Service-related emails or text messages (e.g., account verification, changes/updates to features of the Service, technical and security notices) which are required for platform functionality and cannot be opted out of; (ii) marketing and promotional communications about new features, fundraising tips, and platform updates which you can opt out of at any time; (iii) fundraiser-related notifications about campaigns you support or organize, with frequency options of immediate, daily digest, or weekly summary; and (iv) community communications including success stories and platform news, which you can manage through your account preferences. You can adjust these communication preferences at any time through your account settings or by using the unsubscribe links in our emails. For text messages, reply STOP to opt out or HELP for assistance.
b. Personal information we collect automatically:
We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our website. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with personal information, to help operate certain features of our website, to enhance your experience through personalization, and to help us better understand the features of our website that you and other users are most interested in.
Website Delivery and Appearance – We may use third-party providers to enable certain customer interaction opportunities, content delivery (like audio or video), or other service capabilities. Examples include, but are not limited to, the following functionality:
Content Delivery: We partner with service providers to host our website and deliver specific content. For example, we may partner with third party companies to deliver specific content delivery like audio and video.
Customer Interaction: We enhance our customer interactions by offering features like webforms to make certain requests and payment processors to facilitate online payments. Each of these offerings are governed by the terms, conditions, and policies of the underlying service provider. For example, please see Typeform’s Privacy Policy for more information on how that feature operates.
AI-Powered Customer Support: We use AI-powered tools and services provided by third-party service providers to deliver customer service and technical support through our Services, including via chat, email, and voice channels. When you engage with our customer support through these channels, you may be interacting with an automated, AI-powered system rather than a human representative. To provide this support, we automatically collect and share certain information with the third-party service provider powering these features, including personal identifiers (such as your name and email address), usage information, and the content of your messages and communications. Any personal information disclosed to or processed by these third-party providers will be handled in accordance with our contractual obligations to protect your data, including restrictions that prohibit the use of your data to train or improve AI models. AI-generated responses are provided on an "as is" basis and may not always be accurate, complete, or appropriate. You should not rely on AI-generated responses as professional, legal, medical, financial, or tax advice. For more information about your choices regarding the collection and use of your data, see the "Your Rights and Choices" section below.
Website Analytics and Session Replay – We use analytics and session replay services, that use cookies and other technologies that collect your Personal Information, to assist us with analyzing our website traffic and site usage to optimize, maintain, and secure our website and inform subsequent business decisions (including, e.g., advertising). These include, but are not limited to, the following third-party services:
Crazy Egg: We partner with Crazy Egg to help us understand how visitors interact with our website through behavioral metrics, heatmaps, and session replay. Crazy Egg uses cookies and similar technologies to collect information about your browsing behavior. This information helps us improve and market our products and services. For more information about how Crazy Egg collects and uses data, please see Crazy Egg’s Privacy Policy.
Google Analytics: To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data from sites or apps that use our services.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
Pixels: We use Meta and Pinterest pixels to track user activity on our website and improve downstream offerings, including interest-based advertising for our services and those of our partners and service providers.
Interest-Based Advertising – We may also allow or enable third parties to collect personal information to provide their interest-based advertising on behalf of our products and services, or their own. Interest-based advertising occurs when advertisements are shown to you based on information collected from your online interactions over time and across multiple websites, devices, or online services that you visit or use. Some companies may engage in cross-context behavioral advertising to predict your preferences and show you advertisements that are most likely to be of interest or relevant to you.
We do not control these third parties’ collection or use of your information for these purposes, or the opt-out options they may individually offer you via their terms, conditions, and privacy policies. If you have any questions about an advertisement or other targeted content, you should contact the applicable provider directly. Examples of the third-party service providers we engage to serve interest-based advertisements include Google Ads (including Google Dynamic Remarketing and Google Signals), Meta Ads (including Meta Pixels and Facebook advertising services), and Microsoft advertising. It is in this context that we may provide advertising networks, data analytics providers, social networks, and video sharing platforms with personal information such as your IP address, device information, Internet and other electronic network activity information, and geolocation information in the last twelve months.
Audience Matching. In addition to the cookie-based and pixel-based advertising described above, we may share certain contact information you have provided to us directly, such as your email address, phone number, name, and mailing address, with advertising platforms, including Google Ads, to create matched audience segments for targeted advertising across those platforms' properties. When we share this information, it is transmitted securely and converted into hashed (non-readable) values before matching. These advertising platforms use the hashed information solely to identify whether you have an account on their platform and, if so, to include you in an audience segment for advertising from Double Good. The advertising platform does not retain your contact information after the matching process is complete. You may opt out of this type of sharing at any time as described in the "Your Rights and Choices" section below, including by exercising your right to opt out of the sale or sharing of your personal information.
Selling Personal Information – While we do not sell personal information in exchange for monetary consideration, we do disclose personal information for other benefits that could be deemed a “sale” under various data protection laws because it is sometimes broadly defined to include activities such as the delivery of interest-based advertising on websites or allowing third parties to receive certain information, such as cookies, IP address, and/or browsing behavior.
Cookie Choices – To manage your preferences with respect to these technologies, you can:
Change your cookie preferences by customizing your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable certain cookies, please note that some parts of our website may not function properly. These settings may be lost and require reconfiguration if you delete your cookies.
Block the collection and use of your information by online platforms and ad tech companies for the purpose of serving interest-based advertising by visiting the opt out pages of the self-regulatory programs of which those companies are members: National Advertising Initiative and Digital Advertising Alliance. Please note that even if you opt out of interest-based advertising, you may still see “contextual” ads which are based on the context of what you are looking at on the websites and pages you visit.
Review and execute any provider-specific instructions to customize your preferences or opt-out of certain processing, including interest-based advertising, by third-party service providers. For example, to opt-out of this type of advertising by Google, customize your ad preferences, or limit Google’s collection or use of your data, visitGoogle’s Safety Center andGoogle’s Ad Settings and followGoogle’s personalized ad opt-out instructions. To opt out of Crazy Egg’s data collection an and use, visit theCrazy Egg Opt-Out Page. Meta also offers anAd Preferences center to customize your settings, as well as aPrivacy Policy with additional information on how you can exercise your rights.
c. Personal information we collect from third-party sources: We may collect additional personal information about you from third-party sources, including but not limited to data brokers, social media platforms, and marketing partners. This information is collected to enhance our understanding of your preferences and behaviors, enabling us to provide a more valuable and personalized experience when you use the Double Good platform. We may combine this third-party data with information we collect directly from you to improve our Services, develop new features, and tailor content and marketing efforts. Any information collected from third-party sources will not be shared outside of Double Good, except with our operational vendors who assist us in providing the Double Good services to you, consistent with the terms of this Privacy Policy.
2. How We Use Your Personal Information.
As a fundraising platform, we use your personal information not only for standard website operations but also for unique purposes essential to facilitating safe and compliant fundraising activities. This includes coordinating between fundraiser organizers, donors, and beneficiaries, verifying identities and campaigns for trust and safety, and meeting regulatory requirements for financial transactions and reporting. In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:
● provide, operate, and maintain the Services, including to register and maintain your account, and complete transactions;
● help you efficiently access your information after you sign in;
● remember information so you will not have to re-enter it during your visit or the next time you visit the Service;
● provide personalized content and information to you and others, which could include online ads or other forms of marketing;
● provide, improve, test, and monitor the effectiveness of our Service;
● develop and test new products and features;
● monitor metrics such as total number of visitors, traffic, and demographic patterns;
● diagnose or fix technology problems;
● automatically update the Double Good application on your device;
● run contests, special offers or other events or activities ("Events") on the Service. If you do not want to participate in an Event, do not use the particular Metadata associated with that Event.
● detect, prevent, and investigate fraud, including analyzing fundraising campaigns and transactions for suspicious patterns;
● verify campaign authenticity, and protect against financial crimes;
● comply with identity verification requirements, including Know Your Customer (KYC) procedures, anti-money laundering (AML) regulations, and other financial compliance obligations;
● verify campaign legitimacy through reference verification, and trust and safety measures to protect donors and maintain platform integrity;
● meet tax reporting and regulatory compliance requirements, including issuing tax documents (such as 1099s), maintaining transaction records, and reporting to government agencies as required;
● coordinate communications and facilitate secure fund transfers between fundraiser organizers, donors, and beneficiaries, including managing disbursement schedules and payment processing;
● process refunds, handle chargebacks, investigate payment disputes, and resolve financial disagreements between parties involved in fundraising transactions;
● provide customer support services, manage user accounts, assist with technical issues, and resolve disputes between users of the platform;
● comply with legal obligations including responding to regulatory reporting requirements, law enforcement requests, court orders, subpoenas, and other legal processes;
● monitor account security, detect suspicious login attempts, identify unusual activity patterns, and protect against unauthorized access to user accounts;
3. Mobile Phone Numbers.
When you provide us with your mobile phone number, you acknowledge, agree and consent to some of our Services that include certain features and services that may be available via your mobile phone, including, without limitation: (a) the ability to receive information and reply to messages via in-app push notifications, and to send content and messages using text messaging (Mobile Texts), and (b) the ability to access our services from your mobile phone (Mobile Web) (collectively, the "Mobile Services"). We do not charge for Mobile Services. Your carrier’s normal messaging, data and other rates and fees will still apply. Certain Mobile Services may be incompatible with your carrier policies or mobile device. By using the Mobile Services, you agree that we may communicate with you regarding the Services and our partners by in-app push notifications, SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services will be communicated to us. Such communications may include transactional information and marketing text messages. You can opt out of receiving marketing text messages that we may send you by following the instructions included in the text correspondence or emailing us at help@doublegood.com.
4. Disclosure of Your Personal Information.
a. Parties with whom we may disclose your personal information:
We collect your personal information in order to provide necessary services to fulfill your request. In order to do so, we may disclose your personal information we collect with third party service providers as necessary to provide our Services to you and the buyers that participate in your fundraising events. We will not share your information that we collect with any third party outside of our organization, other than as stated in the policy and what is necessary to fulfill your request or provide the Double Good services to you, for example, to ship an order. Unless you ask us not to, we may contact you via email or text message in the future to tell you about specials, new products or services, or changes to this policy.
Many of our Services such as making a purchase and registering an account ask you to provide personal information such as your first and last name, billing and shipping address, email address, and telephone number. In order to process payment for fundraising orders and distribute profits, we may collect the following: Credit card information, bank name, your banking credentials, and your banking account and routing number, and other financial information. We partner with industry leading payment processing vendors, including Stripe, who help us maintain compliance with PCI standards and other data protection protocols, specifically with respect to your payment card information. We may share the information you provide us with these third-party service providers as necessary to provide the Services to you.
Double Good may use Plaid Technologies, Inc. (“Plaid”) to verify your bank account and confirm your bank account balance prior to approving a transaction. Double Good only provides your information with Plaid in accordance with this Privacy Policy. Information provided to Plaid is treated by Plaid in accordance with its Privacy Policy, available at https://plaid.com/legal/.
We may share or make available limited personal information (such as mobile device identifiers, email addresses, phone numbers, names, and mailing addresses) with ad tech companies and other online service providers for purposes including interest-based advertising and audience matching. When we share your personal information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
b. What happens in the event of a change of control:
If we sell or otherwise transfer part or the whole of Double Good or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address any other information collected through the Service may be among the assets acquired by the buyer or transferred as a result of such transactions.
c. Responding to legal requests and preventing harm:
We may access, preserve and share your personal information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
d. Campaign Organizer Access to Seller Information:
When you participate as a seller in a fundraising campaign, we may share your contact information (email address and phone number) with the campaign organizer to facilitate direct communication and campaign coordination. This sharing is necessary to provide the Double Good services to you and support effective campaign management.
Your Control Options: You may opt-out of having your contact information shared with campaign organizers by adjusting your account settings or contacting us at privacy@doublegood.com. Please note that opting out may limit your ability to participate in certain campaigns that require direct organizer-seller communication.
Organizer Responsibilities: Campaign organizers who receive seller contact information are required to use this information solely for campaign-related communications and may not share this information with third parties or use it for other marketing purposes.
5. How We Store and Protect Your Personal Information.
Your personal information collected through the Service may be stored and processed in the United States or any other country in which Double Good or its service providers maintain facilities.Double Good and service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.
We use commercially reasonable safeguards to help keep the information collected through the Services secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, despite these efforts, Double Good cannot guarantee the security of personal information during its transmission or storage on our systems.
6. Your Rights and Choices.
a. Your account information and profile/privacy settings:
Update your account at any time by logging in and changing your profile settings. Unsubscribe from email communications from us by clicking on the "unsubscribe link" provided in such communications. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).
b. How long we keep your personal information:
We will retain your information for as long as your account (if any) is active or as needed to provide you with the offerings and Services you request. If you wish to cancel your account or request that we no longer use your information to provide you offerings or services, contact us at: privacy@doublegood.com. Following termination or deactivation of your account, Double Good, its Affiliates, or its Service Providers may retain your information for a commercially reasonable time for backup, archival, and/or audit purposes. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our rights.
c. Exercising your privacy rights
Depending on where you live, you may have the following rights with respect to your personal information under applicable data protection laws:
Access – The right to request access to and obtain a copy of any personal information we may have about you.
Deletion – The right to delete your personal information that we have collected or obtained, subject to certain exceptions.
Correction – The right to request that we correct any inaccuracies in your personal information subject to certain exceptions.
Opt Out of Certain Processing – The right to: (a) opt out of the processing of your personal information for purposes of targeted or cross-context behavioral advertising, (b) opt out of the sale of your personal information, and (c) limit the use of your sensitive personal information (if applicable). We do not collect or process sensitive personal information outside of purposes permitted by law (such as section 7027(m) under the California Consumer Privacy Act Regulations), so we do not offer the option to limit its use.
Withdraw Consent – The right to withdraw your consent where we are relying on your consent to process your personal information.
Automated Decision-Making – The right to know when you are subject to automated decision-making, the personal information used to render the decision, the principal factors and parameters involved in the decision, and human review or correction of the decision (or its underlying data, where appropriate). You may also have the right, depending on your location, to consent or opt out of (a) this automated decision-making or (b) any profiling in furtherance of decisions that produce legal or similarly significant effects. We do not profile you or other individuals in a manner that would result in legal or similarly significant effects, or engage in automated decision-making, so we do not offer an opt out of such activity.
Lodge a Complaint – The right to lodge a complaint with a regulatory agency if you believe we have violated any of the rights afforded to you under applicable data protection laws. We encourage you to first reach out to us so we have an opportunity to address your concerns directly before you do so.
To exercise any of the privacy rights afforded to you under applicable data protection laws, please call us at 630-568-5544, email us at privacy@doublegood.com, or complete our web form. You may also exercise your opt out rights by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC). We honor Opt-Out Preference Signals, including GPC. If you choose to use an Opt-Out Preference Signal, you will need to turn it on for each supported browser or browser extension you use.
You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice. However, if you choose not to provide certain personal information, we may be unable to provide some, or all, of our Services to you.
Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your personal information. We may need to verify your identity before fulfilling certain requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making certain requests on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.
We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.
7. California Residents
This section provides additional information regarding our practices pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), where “Personal Information” has the definition set forth in the CCPA.
Please see the chart below for detailed information about the categories of Personal Information we have collected from California residents during the twelve months preceding the date on which this Notice was last updated and the categories of third parties to whom we Sell or Share Personal Information (as those terms are defined in the CCPA). For each category of Personal Information set forth in the chart below, the categories of third parties to whom we disclose it for a business or commercial purpose are set forth in the Disclosure of your Personal Information section above.
Personal Information Category set forth in Cal. Civ. Code § 1798.140
Categories of Third Parties to Whom We Sell or Share Personal Information
Personal identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
Third-party marketers and other third parties that set cookies and other online tracking technologies on our Services, and advertising platforms to which we provide contact information for audience matching purposes.
California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e)), including name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, etc.
We do not Sell or Share this category of Personal Information.
Characteristics of protected classifications under California or federal law. This may include age, veteran status, accommodations information, gender identity and expression, sexual orientation, and religion.
We do not Sell or Share this category of Personal Information.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Third-party marketers, analytics providers, advertising platforms to which we provide contact information for audience matching purposes, and other third parties that set cookies and other online tracking technologies on our Services.
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.
Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Services.
Geolocation data, such as your IP address.
Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Services.
Professional or employment-related information.
Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Site.
Inferences drawn from any of the information categories to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We do not Sell or Share this category of Personal Information.
Sensitive Personal Information as set forth in Cal. Civ. Code § 1798.140, including social security number; account access credentials (like usernames or account numbers combined with password or other security/access code to access an account).
We do not Sell or Share this category of Personal Information.
California Shine the Light. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@doublegood.com or write us at: Double Good, 16W030 83rd St, Burr Ridge, IL 60527.
8. Children's privacy
Our Services are not designed for use by individuals under the age of 13. If you are under the age of 13, please do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 13 has provided personal information to Double Good through the Services, please contact us at legal@doublegood.com, and we will delete that information from our databases to the extent required by law.
Moreover, if you provide us with information about children under the age of 13, you acknowledge and agree that either you are the child’s parent/legal guardian or you have the authority and consent of the child’s parent/legal guardian (for example, as a teacher, coach, etc.) to create a campaign/fundraiser and for us to access, disclose, and use the relevant data.
9. Third Party Websites
We are not responsible for the practices employed by any websites or services linked to or from our Services, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed will be handled in accordance with the applicable third party’s privacy policy.
In some cases, we offer links to social media platforms (like Facebook, Instagram, Pinterest, X (formerly known as Twitter), TikTok, and YouTube) that enable you to easily connect with us or share information on social media. Any content you post via these social media pages is subject to the terms of use and privacy policies for those platforms.
10. How To Contact Us.
If you have any questions about this Privacy Policy or the Service, please contact help@doublegood.com.
11. Changes To Our Privacy Policy.
Double Good may modify or update this Privacy Policy from time to time, so please review it periodically. If we make material changes to how we treat personal information, we will notify you according to applicable law. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to our Services.
This Privacy Policy was last updated January 1, 2026