Sometimes carriers mark packages as delivered before they arrive or leave them in an unexpected location. If it’s been 48 hours since your delivery notification and you still haven’t received your order, use the chatbot in the bottom-right corner of the page to contact our Customer Service team. They’ll help make it right.

If your order is missing items or something isn’t right, use the chatbot in the bottom-right corner of the page to let us know what you received. Our Customer Service team will help make it right.

Unexpected weather or carrier delays can happen from time to time. If it’s been more than four days since your last tracking update, use the chatbot in the bottom-right corner of the page to contact our Customer Service team. They’ll help make it right.

No, we're not able to change an order after it's been processed.

You can set up a Double Good band fundraiser in minutes through our website or the Double Good app. This process only takes a few minutes and can all be done from your phone. Then your team can join with a unique event code, customize their Pop-Up Stores®, and share their links with supporters.